Refund policy
Australian Consumer Law – Consumer Guarantees
Our products come with guarantees that cannot be excluded under the Australian Consumer Law (ACL).
Faulty or Damaged Books
If your book arrives faulty, damaged, or otherwise does not meet the consumer guarantees, you are entitled to a remedy.
Major Failure
You are entitled to a refund or replacement if the book has a major failure. A major failure occurs when the book:
- has a problem that would have stopped you from buying it if you had known about it
- is unsafe
- is significantly different from its description
- does not do what we said it would do, and the issue cannot be easily fixed
You may also be entitled to compensation for any other reasonably foreseeable loss or damage.
Minor Issues
If the problem is minor, we will repair or replace the book within a reasonable time. If it cannot be repaired or replaced, you may choose a refund.
No Change-of-Mind Returns
We do not offer refunds or replacements for change-of-mind purchases. This includes situations where you no longer want the book, ordered it by mistake, or dislike its content or format.
How to Request a Refund or Replacement
If you believe your book has a problem within 21 days after purchase
- Email info@livymaymedia.com.au with proof of purchase (such as an order confirmation or receipt) explaining the problem with a photo.
- Instruction will be given as to where to return the book to in a packed and secure manner so it arrives safely.
- Once we confirm the issue, we will process your refund or send a replacement, depending on your entitlement under the ACL.